WednesdayJun 262019

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ExpectationsWHAT I EXPECT FROM MY CLUB MANAGEMENT TEAM  Regardless of backgound, education, and work experience, your management team must know what you expect of them in all situations. To ensure consistency in the operation and how employees interact with members, managers must have a common understanding of the club's standards, policies and procedures. This means you must communicate your requirements for leadership, management disciplines, service standards, and performance. Click here for more information.

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What They Are Saying

“[I] have been looking for something like these accounting materials for a long time, they will be a great base from which we'll formalize our policies and procedures.”

- Benjamin W. Peck, Controller/CFO, Hammock Dunes Club

Tip Of The Day

Labor Cost Benchmarking

Payroll cost, as we have said over and over, is the single largest expense in hospitality operations.  When asked why he robbed banks, the notori... [read more]

Quote of the Day

"Eating words has never given me indigestion."

Winston Churchill